Overview
Independent contractors participating in Working Solutions’ Intuit TurboTax program will provide customer support via phone, chat, and/or video chat. Customer interactions focus on software navigation and locating previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary.

Schedule:

This seasonal contract runs through April 18th, 2023
Flexible schedule opportunities – you create your own schedule!
Schedule anytime between 7 am – 11 pm CT, Monday – Sunday
Weekday and weekend options
Compensation:

Earn up to $19 per productive hour (paid by the minute)*
Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
Peak rates apply January – April
Contractors are guaranteed a minimum of 45 minutes for each available hour
*TurboTax peak time rate is $0.30/talk minute ($0.31/talk minute bilingual), with additional incentives for achieving key client metrics. The off-peak TurboTax rate is $0.26/talk minute ($0.27/talk minute bilingual) plus incentives.

Required Skills
Sincere desire to assist the customer
Excellent written and verbal communication
Attention to detail
Friendly tone and professional demeanor
Self-motivated and resourceful
Tech-savvy and avid computer user
Important Information
Technology & Equipment Requirements:

Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection (no wi-fi)
Windows 10 or Windows 11 operating system
Valid antivirus software installed, running and up to date
USB headset with microphone
A webcam will be loaned to each contractor to be used for the duration of the contract.
Must have a smart phone and be willing to accept texts related to program work. The contractor’s cell phone number will be registered in the system that send a temporary login token. At each login, the soft-token will be sent via text to the agent’s phone within a few seconds.